Refund policy
We hope you love your WIKINI purchase—but if you’re not fully satisfied, we do accept returns on orders shipped within the United States.
To start a return, please email us at support@wikiniusa.com within 14 days of receiving your order. From there, we’ll provide you with a prepaid return shipping label (a $7 return fee will be deducted). You can choose between a refund to your original payment method or store credit. (If your original credit card is no longer active—whether it’s been lost, expired, or replaced—we’ll issue your refund as store credit instead.)
Returns requested after 14 days but within 30 days of delivery will be eligible for store credit only. We are unable to accept returns after 30 days.
Once you receive your return label, it will be valid for 14 days. Please drop off your package within that timeframe and ask the post office for a receipt to confirm it's been scanned.
What Can Be Returned:
- Items must be unworn, unwashed, and in original condition, free of stains, smells, or signs of wear.
- All tags must be attached, and the sanitary strip must be intact. The item must be returned in its original packaging.
- Please try on all swimwear over underwear—we reserve the right to reject returns that don’t meet our hygiene standards.
What Can’t Be Returned:
- Final sale purchases and are not eligible for return, exchange, or price adjustments.
- Items that have been worn, washed, altered, stained, or have any odor.
- Items missing tags, sanitary liners, or original packaging.
- Gift cards
Refunds & Processing Time:
Returns are shipped to our Florida office. Once received, please allow 5–7 business days for us to process your return. Refunds typically appear on your original payment method within 1–3 business days after processing.
Need help?
We’re here for you! Reach out to us anytime Monday–Friday, 9 AM – 4 PM (EST) at support@wikiniusa.com — we’re happy to help with any questions or anything you need.